Cannot select aquarium from the list

Solutions:

1. Create an aquarium profile in the "Aquariums" section, then your aquarium will appear in the dropdown list
2. Enter volume manually in the "Select aquarium or enter volume" field
3. Check internet connection for data synchronization

Incorrect volume calculations

Symptoms:

• Dosages are too large or too small
• Element concentrations don't match expectations

Solutions:

• Check aquarium volume — ensure the volume is correctly specified in aquarium settings
• Account for net volume of the aquarium (excluding substrate, decorations, equipment)

Required fertilizer not in the list

Solutions:

1. Enable the "Branded" toggle (turns green) to add all fertilizers from the service database
2. Add fertilizer manually in the "Fertilizers" section
3. Check spelling of the fertilizer name

Dosing regime selection not working

Solutions:

1. Ensure fertilizers are selected — you need to select at least one fertilizer first
2. Reload the page and repeat the setup
3. Ensure the page is fully loaded and there is internet connection

Incorrect dosing period calculation

Solutions:

• Check the "Period" field — ensure the correct number of days between water changes is specified
• Reset settings and start over
• Use standard values (7 days for weekly cycle)

Dosages are too small and inconvenient to dose

Solutions:

1. Increase target element concentrations
2. Change dosing regime to "Into water change" for larger single doses
3. Use less concentrated fertilizers
4. Combine several days into one dose

Dosages seem too large

Solutions:

• Check aquarium volume — incorrect volume may be specified
• Lower target element concentrations
• Split the dose over more days
• Use more concentrated fertilizers

Incorrect concentrations in results

Check:

• Fertilizer composition accuracy — element concentrations in the fertilizer
• Units of measurement — g/L or % in fertilizer composition
• Aquarium volume — does it match actual volume
• Dosages — are fertilizer amounts specified correctly

Schedule not displaying

Solutions:

• Check dosages. A schedule can only be created if dosages have been calculated.

Section loads slowly

Solutions:

• Check internet speed
• Close other tabs/applications
• Restart the application

Schedule is empty

Reason: Dosages not calculated Solution:

• Go to the Dosing section
• Calculate dosages
• Click the "CREATE SCHEDULE" button

Browser doesn't support notifications

Symptoms:

• When trying to enable notifications, a message appears that the browser doesn't support them
• Notifications are unavailable in settings

Solutions:

1. Install Google Chrome
   • Chrome provides the best compatibility and stable operation of all service features
   • Available free for all platforms: Android, iOS, Windows, macOS and Linux
   • Download: google.com/chrome
2. Open Samomes.com in Chrome
3. Allow notifications in browser settings
4. Set notification time in the "Schedule" or "Profile" section

Notifications not arriving

Symptoms:

• Notifications are configured but don't arrive on the device
• Missed fertilizer dosing reminders

Check the following conditions:

1. Are notifications allowed?
   • Ensure you allowed notifications for Samomes in browser and device settings
   • Check permissions in operating system settings
2. Time zone selected
   • Check that the time zone is correct in the "Profile" or "Schedule" section
   • Incorrect time zone will result in notifications at inappropriate times
3. Notification time set
   • Select time for reminders in the "Schedule" section
   • Each schedule can have its own time
4. There are dosages for this day
   • Notifications only arrive on days with scheduled dosing
   • Check the schedule for doses on the desired day
5. Schedule dates are current
   • Ensure schedule dates are not outdated
   • Update the schedule if necessary
6. Reconnect device
   • Go to "Profile" → "Notifications"
   • Remove device from the list
   • Add it back, re-allowing notifications
7. Check after account change
   • After relogin (logout and login again) notifications may stop working
   • Reconnect device through "Profile" → "Notifications"

If the problem persists:

• Contact support: support@samomes.com
• Specify browser, device and problem description